If your store is on Shopify platform and you’d like to use OxeBox Abandoned Cart emails, check first that Shopify's abandoned cart emails aren't being sent, as we won't override these emails automatically.

However, you can manually disable Shopify's abandoned cart emails by following these steps. Once you have disabled the default Shopify emails, you can enable OxeBox automated abandoned cart recovery emails. Please refer this article for more details.